Below are few details and FAQ's for our Funeral Home clients.
New App!
Install our new app on your phone for quick access to:
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Check Availability
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Schedule Live Stream
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View rates
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View Live Streams
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Call Us
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Email Us
From your phone, scan the QR code with camera or Click Here.
UPDATES:
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PORTABLE SPEAKER & MIC, 2/20/2023: Addition of a portable, battery operated speaker with microphone and stand for cemetery-only services. This not only projects to guests, but also allows us to capture audio direct-to-camera from microphone. Another option is to have the microphone and stand only, without the speaker, that goes direct to camera only. (Speaker use is weather permitting).
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SECOND CAMERA, 1/3/2023: New for 2023; the ability to add a second camera. Typical applications for second camera:
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Second camera pointed to podium. (Ideal for eulogist/celebrant)
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Second camera pointed to singer/musicians. (Ideal for "special" singers/musicians)
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*Second camera outside for entrance/exit. (Ideal for special services, first responders, color guards,etc)
.*Second camera for outside will have an additional fee as we will need a second camera operator.
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PLAN B (If we are not available) 9/14/2022: ​If I am not available for a certain date and you have not found a viable live streaming option, our Plan B option may work. The funeral Home will bring a small video camera and tripod that we provide, record the service, and we do the rest.
(Discounts not available on Plan B Package)
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BONDED NETWORKING, 9/24/2022: ​The addition of a dedicated bonding router has greatly improved cellular signal in weak areas. This has allowed us to remove 2 of the 3 locations that were backlisted as noted below.
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WIRELESS AUDIO, 8/1/2022: ​The addition of updated wireless audio has greatly improved audio from readers, eulogist and celebrant. When applicable, we place a small digital microphone in front of one of the churches speakers that are typically mounted on the wall or pillars. This has been working better than mounting on lectern as it can capture any/all lecterns and if celebrant is wearing a church supplied wireless mic.
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BLACKLISTED LOCATIONS, 7/12/2022: New "blacklist" webpage for locations that we advise against attempting live streaming. Fortunately just 1 remaining location (that we know of). This page also includes options for these locations: www.harborview.live/nolive
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PRICING FOR 2023, 1/1/2022: Pricing Structure Update 2022: Pricing for a single location live stream remains the same, however there is now a $200 fee to add a second location which also adds 2 up to additional hours. Funeral home discount of $100 still applies to the total. Pricing structure updates are also found on the Services tab at top menu.​
Directors Frequently Asked Questions:
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We have special requests for our service, can you help?
Absolutely, if we can. While many services are in the "standard" category, some may need additional features and we are happy to help when/where we can. Some features we can include at no additional cost while others may have a fee depending on complexity. Here are some examples:
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Adding photo from obit to live stream thumbnail: Included
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Provide download link of edited video after event: Included
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Password protected stream: Included (Full Details Here)
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Direct Link of stream: Included (Full Details Here)
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Additional Copies of USB: Additional Fee
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Second camera for close ups of altar: Additional Fee
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Second camera and cameraman for for arrival and exit outside the church:Additional Fee
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Portable speaker, microphone and microphone stand for cemetery: Additional Fee
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Does Each Location Need To Have Wifi?
No, we use our own dedicated mobile routers from Verizon, AT&T, and T-Mobile for internet and also have a dedicated bonding router that allows us to combine all 3 to improve bandwidth in weak areas. This gives us up to 3 sources to combine for a successful stream. As a last resort in weak areas, if the venue has wifi and made available to us, we will attempt to use. If a stream cannot be achieved due to lack of internet, the camera files will be edited and uploaded ASAP, typically within a few hours of the conclusion of the event.
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​​​How Do You Capture Audio in Churches?:
When possible, we place a small digital microphone in front of a speaker in the church. This has been working better than mounting on lectern as it can capture any/all lecterns and if celebrant is wearing a church supplied wireless mic.
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Our Family is asking for Zoom:
Check my latest blog on why funeral homes may want to avoid Zoom. Click Here.
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Can you stream a slideshow prior to the start of service?
Yes! This is a great option. By default, we begin the live stream 30 minutes prior to the actual service start time. Typically we would have a screen that says "live Stream Will Begin at XX O'clock" with a blue screen with clouds as background. Instead of the blue screen with clouds background, we can play an MP4 video file that loops. We would need the slideshow video 2-3 days prior to service in MP4 video format, or contact me if you need any assistance with slideshow.
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Is It Possible To Have A Direct Link To Stream?
Yes, a direct link is possible. By default all streams appear on the harborview.live home page which keeps things simple and an easy to reference link. If you are embedding a link in the obituary, a direct link can be provided upon request.
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Private Stream:
Live streams can be password protected and best utilized if there is no public link. By default all live streams are public.
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Are Live Streams Available As Replay?
Yes, by default all our live streams are available for replay for 1 year at the same link. They can be removed as replay upon request.
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Can The Live Stream Video Be Downloaded After?
Yes, upon request we will provide a download link.
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USB Flash Drive:
Funeral Homes will receive the video(s) on a USB drive in custom case within a week to provide to your client. We can mail direct to family upon request.
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Travel Fee's:
No travel fee's if within 50 miles from Norwood MA 02062, if over 50 miles;
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51-90 Miles: $100 (This includes Bourne National Cemetery)
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Over 91 Miles; TBD pending geography.
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Payment:
If hired by and paid by funeral home there is a $100 discount.
If payment by check at the service, please make check payable: Norwood Media Group.
(Credit cards, Online Payments, Venmo also available upon request)
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