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Below are few details and FAQ's for our Funeral Home clients.

New App!

Install our new app on your phone for quick access to:

  • Check Availability

  • Schedule Live Stream

  • View rates

  • View Live Streams

  • Call Us

  • Email Us

From your phone, scan the QR code with camera or Click Here.

UPDATES:

1/3/2023: New for 2023; the ability to add a second camera. Typical applications for second camera:

  • Second camera pointed to podium. (Ideal for eulogist/celebrant)

  • Second camera pointed to singer/musicians. (Ideal for "special" singers/musicians)

  • Second camera outside for entrance/exit. (Ideal for special services, first responders, color guards,etc)

 

Second camera adds extra $100 for indoors, $200 outdoors. (Outdoors requires us to hire assistant).

9/24/2022: ​The addition of a dedicated bonding router has greatly improved cellular signal in weak areas.

  • 10/6/2022 from Bourne National Cemetery, successful 30 minute stream. Prior to using, we were unable to perform a successful stream from this location. Bourne National Cemetery has been removed from our blacklist.

8/1/2022: ​The addition of updated wireless audio has greatly improved audio from readers, eulogist and celebrant. When applicable, we place a small digital microphone in front of one of the churches speakers that are typically mounted on the wall or pillars. This has been working better than mounting on lectern as it can capture any/all lecterns and if celebrant is wearing a church supplied wireless mic.

7/12/2022: New "blacklist" webpage for locations that we advise against attempting live streaming. Fortunately just 2 locations to date, page also includes options for these locations: www.harborview.live/nolive

1/1/2022: Pricing Structure Update 2022: Pricing for a single location live stream remains the same, however there is now a $200 fee to add a second location which also adds 2 up to additional hours. Funeral home discount of $100 still applies to the total. Pricing structure updates are also found on the Services tab at top menu.

Directors Frequently Asked Questions:

 

We have special requests for our service, can you help?

Absolutely, if we can. While many services are in the "standard" category, some may need additional features and we are happy to help when/where we can. Some features we can include at no additional cost while others may have a fee depending on complexity. Here are some examples:

  • Adding photo from obit to live stream thumbnail: Included

  • Provide download link of edited video after event: Included

  • Password protected stream: Included (Full Details Here)

  • Direct Link of stream: Included (Full Details Here)

  • Additional Copies of USB: Additional Fee

  • Second camera for close ups of altar: Additional Fee

  • Second camera and cameraman for for arrival and exit outside the church:Additional  Fee

  • Portable speaker, microphone and microphone stand for cemetery: Additional  Fee

Does Each Location Need To Have Wifi?

No, we use our own dedicated mobile routers from Verizon, AT&T, and T-Mobile for internet and also have a dedicated bonding router that allows us to combine all 3 to improve bandwidth in weak areas. This gives us up to 3 sources to combine for a successful stream. As a last resort in weak areas, if the venue has wifi and made available to us, we will attempt to use. If a stream cannot be achieved due to lack of internet, the camera files will be edited and uploaded ASAP, typically within a few hours of the conclusion of the event.

How Do You Capture Audio in  Churches?:

When possible, we place a small digital microphone in front of a speaker in the church. This has been working better than mounting on lectern as it can capture any/all lecterns and if celebrant is wearing a church supplied wireless mic.  

Our Family is asking for Zoom:

Check my latest blog on why funeral homes may want to avoid Zoom. Click Here.

 

Is It Possible To Have A Direct Link To Stream?

Yes, a direct link is possible. By default all streams appear on the harborview.live home page which keeps things simple and an easy to reference link. If you are embedding a link in the obituary, a direct link can be provided upon request.

Private Stream:

Live streams can be password protected and best utilized if there is no public link. By default all live streams are public. 

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Are Live Streams Available As Replay?

Yes, by default all our live streams are available for replay for 1 year at the same link. They can be removed as replay upon request.

Can The Live Stream Video Be Downloaded After?

Yes, upon request we will provide a download link.

 

USB Flash Drive:

Funeral Homes will receive the video(s) on a USB drive in custom case within a week to provide to your client. We can mail direct to family upon request.

Travel Fee's:

No travel fee's if within 50 miles from Norwood MA 02062, if over 50 miles;

  • 51-90 Miles: $100 (This includes Bourne National Cemetery)

  • Over 91 Miles; TBD pending geography.

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Payment:

If hired by and paid by funeral home there is a $100 discount.

If payment by check at the service, please make check payable: Norwood Media Group.

(Credit cards, Online Payments, Venmo also available upon request)

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