LIVE STREAM TIPS AND TROUBLESHOOTING

Tips:

* Live Streaming typically begins 30-60 minutes prior to events start time. The main title indicates the event start time. When we begin Live Streaming and are waiting for the event to begin, you will see a blue screen with a spinning globe.

* For best video quality, select the highest HD setting available in video settings, hover mouse over video, click the Gear Icon on lower right of screen, click Quality, click the highest HD setting available, typically 720 or 1080. you should now see a red HD logo next to the Gear Icon.

* For Full Screen, hover mouse over video, click the "2 arrows" icon on lower right of screen.

TROUBLESHOOTING

Video Choppy or Freezes:

Live Streaming requires "Good Internet" at both the streaming end and the viewing end. Weak internet at either end causes buffering. If the streaming end is suffering from weak internet and causing buffering issues, there will typically be an error message on the live video. In some cases, viewing with weak WiFi or on a portable device like a phone and using cellular data may also cause buffering. Please check your internet with a service like Ookla Speedtest to be sure you have "Good Internet" (at least 3 Mbps) for an incoming live stream.

I Only See A Blue Screen with Spinning Globe:

The Blue Screens with the spinning globe indicate that we are at the event and streaming, but currently not filming. The 3 screens are;

  • Service Not Yet Started

  • Service Has Finished

  • Service Has Paused and Will Resume Shortly.

The Paused screen is typically displayed when a service has two locations and we are traveling to the second location.

We Are Past The Start Time And Nothing Is Happening:

In very rare cases, we may not have sufficient internet to provide a live stream. For most brick and mortar locations there is WiFi and we have our hotspots for backup. For remote locations (like cemeteries) we will use our hotspots which use a cellular signal. Some remote locations may not have enough signal to broadcast. If we are unable to broadcast, the recorded video will be uploaded by the end of the day.

HarborView Live 2020

Norwood, MA

781-686-5293